Returns Policy
At Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts, customer satisfaction is our priority. Returns must be initiated within 30 days of purchase and require a Return Merchandise Authorization (RMA) number before sending any items back.
Email: info@qualityabsolutesauto.com
Phone: (832) 275-4355
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Response Time: Within one business day
Return Requirements
- Products must be returned in new, unused, and resalable condition.
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- Returns must include an approved RMA number.
- Items returned without authorization may be refused or subject to a restocking fee.
- Refunds are issued to the original payment method. If unavailable, store credit may be provided.
How to Return a Product
- Contact us at info@qualityabsolutesauto.com with your order number and reason for return.
- Our team will review your request and provide an RMA number if approved.
- Ship the approved item using the provided return instructions.
- Once received and inspected, your refund or store credit will be processed.
Defective or Damaged Products
Returns must be requested within 14 days of delivery. Once a return request is approved and an RMA number is issued, customers have 7 days to ship the item back following the provided return instructions.
For damaged shipments, please notify us within 72 hours of delivery and provide any requested photos or information. Approved defective or incorrect items will be replaced at no additional shipping cost.
Quality Absolutes Auto Parts does not cover installation or labor costs.
Non-Returnable Products
The following items cannot be returned:
- Custom products
- Custom forged wheels
- Custom steering wheels
- Custom vinyl products
- Used or installed items
- Wheels with mounted tires
- Painted or pre-painted parts
- Freight shipments
Open Box Item Returns
Open Box returns must be initiated within 30 days of purchase. Open Box refunds will be processed as store credit only.
Order Changes and Cancellations
Contact us as soon as possible if you need to modify or cancel an order.
Orders that have already shipped cannot be canceled and must follow the standard return process.
