Shipping Policy

Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts is committed to providing reliable and efficient shipping options for all orders.

We offer shipping throughout the United States, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands.

From time to time parts that you order may be out of stock. You will be notified by email if parts on your order are out of stock. Our standard policy is to ship the items that are in stock and then ship the remainder as they become available. There are rare cases when we will hold the entire order until it is complete.

Large or heavy products may require freight shipping.

Customers are responsible for inspecting freight shipments before signing delivery confirmation.

If damage is visible:

• Note the damage with the carrier
  
• Take photos
  
• Contact Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts immediately
  

Freight shipments that are accepted without inspection may not qualify for damage claims.

At this time, Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts does not offer international shipping.

Our free Standard Shipping option is selected and fulfilled by our warehouse based on the product type, size, weight, and destination. The shipping carrier will be determined by the fulfillment warehouse to provide the most efficient and cost-effective delivery option.

Please provide a complete physical delivery address whenever possible to help avoid shipping delays. If your location requires delivery to a P.O. Box, please include that information in the appropriate address field.

All Standard Shipping orders will be shipped using the carrier selected by our fulfillment warehouse. Depending on the product specifications, orders may be shipped through a standard parcel carrier or, for larger items, through a freight carrier.

Some larger items may require shipment through a freight carrier, such as FedEx Freight or another freight service selected by the fulfillment warehouse.

Order Processing Time:
In-stock orders typically ship within 1–3 business days after payment confirmation. Processing and shipping times are estimates only and are not guaranteed.

Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts offers simple and transparent shipping rates:

• Orders under $499: A flat $50 shipping fee will apply at checkout.
  
• Orders of $499 or more: Qualify for free standard shipping within the eligible shipping areas.
  

Free shipping applies to qualifying orders shipped via our standard shipping methods. Expedited, freight, oversized, or special shipping services may require additional charges.

Once your order ships, a tracking number will be sent to the email address provided during checkout.

You may also access tracking information through your customer account.

For assistance:

Email: info@qualityabsolutesauto.com
Phone: (832) 275-4355

We carefully package all orders to help prevent damage during transit.

If your order arrives damaged:

• Contact us within 72 hours of delivery
  
• Provide photos of the product and packaging
  
• Keep all original packaging materials
  

We will review the issue and work with the carrier to provide a resolution.

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed.
A 20% restocking fee may apply to undeliverable or refused shipments caused by incorrect addresses, failure to accept delivery, or refusal of non-damaged freight shipments.

Please review our Freight Disclaimer for special instructions regarding freight shipments.

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Standard Shipping:

• East Coast, 1-3 business days
• Midwest, 2-4 business days
• Southwest, 3-5 business days
• West Coast, 4-6 business days

Please note that the weekend and holidays do not count as shipping days.

If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.

Some items sold by Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts are shipped by LTL (Less than truckload) freight carriers such as FedEx Freight. Please read below to understand more about how the freight shipping process works.

Receiving your shipment:

• It is the customer's responsibility to schedule and accept shipment in a timely manner.
• If there are delays in delivery as a result of your inability to accept the shipment, any storage fees are your responsibility.
• Shipments should ONLY be refused if there is physical damage.

Inspecting your shipment:

• It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
• If your shipment does not include all of the items you expected, please contact us immediately at 
  info@qualityabsolutesauto.com prior to signing and the driver leaving so that we can facilitate the appropriate next steps.
• If there is any visible damage to the packaging request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact our team at info@qualityabsolutesauto.com to get the claim and replacement process started.
• Failure to inspect for damages at the time of delivery will result in denial of your damage claim.

Concealed Damage:

• Should you discover damage to your item which was concealed at the time of delivery you can contact us at 
  info@qualityabsolutesauto.com.
• Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.

Additional Fees:

• Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts may have included a handling fee with the purchase of your order to cover the cost of shipping the item to you based on the address you specified during checkout. This fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:
• Storage before Delivery

Final Important Notes:

• Freight items cannot be returned after shipment unless they arrive damaged, defective, or incorrect. If a freight shipment arrives damaged, defective, or incorrect, customers must contact Quality Absolutes Auto Parts immediately so we can begin the claim and resolution process.
• If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at our discretion.
• Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage from the shipper as well as Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts .

Quality Absolutes LLC d/b/a Quality Absolutes Auto Parts

Email: info@qualityabsolutesauto.com
Phone: (832) 275-4355
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Response Time: Within one business day